Are you planning to hire a translation agency? To get the results you want, you need to ask yourself the right questions.
The market for translation is huge and the competition is stiff. As a customer, it is up to you to entrust your work and product to the most qualified experts.
Let’s go through some of the reasons why it is best to hire a small translation agency.
Does hiring a small team really equate to better customer experience and improved responsiveness? Yes!
Communication within a small company is much simpler than in a larger one, which makes it possible to offer customers a fast and efficient service that is better coordinated.
By hiring a small translation agency, you can avoid the slower pace and indifference of bigger companies.
A small company can combine quality and speed much more easily. Do you need something urgently translated from English to French? All the better to hire a small translation agency!
A small company can respond to your request faster and you can rely on them to always deliver your translated documents on time.
Personal customer service
When using a small translation company, you will be assigned a single contact person, who is responsive and always available.
This person will facilitate all the communications between yourself, the translators, and the proofreaders.
If there are any questions, concerns, comments, or areas of the work to discuss, you know exactly who to contact and how to contact them.
Your individual customer care person will respond to all your requests and needs throughout the project.
When you hire a small translation agency, your project is managed by a single intermediary, the project manager.
heir mission is to ensure a smooth process for you, starting with your initial request up through to the delivery of your completed translated documents.
The result of having one person take care of your project from beginning to end also eliminates the chance of miscommunication or the space for anything to get misconstrued.
There’s a good reason for the saying ‘too many cooks spoil the broth’.
Custom-tailored translation services
A small translation agency will connect you to its vast network of professional translators, who are selected according to strict and rigorous criteria.
This is where the single project manager shines, responsible for monitoring your project from A-Z and ensuring a smooth process all around.
The project manager will identify the most suitable and experienced translator for you and has the responsibility of ensuring that your collaboration with the company goes smoothly for the entirety of the project.
The perfect translator-client match
Though small translation agencies may have a smaller pool of translators they work with, this means the project managers are extremely knowledgable about the translators’ skills and specialties.
Thanks to this, they will be able to find the right translator for your project, one who is an expert not only in your language combination but also in the field relevant to the project.
Let us summarise
Working with a small translation agency that can offer an intimate service and personalised customer care is without a doubt the ideal option for you.
This is what you need to be focused on when looking to implement your next translation services contract.
Contact BeTranslated, a boutique translation agency with a strong network of experienced native translators located around the world, for more information or a free, no-obligation quote today.